Frequency Asked Questions
What services do you offer?
We provide professional, in-home pet sitting, dog walking, vacation care, and routine wellness visits.
All visits are designed to provide attentive, low-stress care while respecting your pet’s routines and comfort. (We do not offer overnight stays or boarding.) Learn more about our services
Which pets do you care for?
We primarily provide care for dogs and cats, but we also welcome reptiles, birds, rabbits, and other small mammals. Every pet is unique, and our approach is tailored to their individual needs.
(Currently, we do not provide services for farm animals.)
Do you board animals or bring them into your home?
No. All care takes place in your pet’s home, where they feel safest. In-home care reduces stress and allows us to provide personalized, one-on-one attention in their familiar environment.
Are you insured and trained?
Absolutely! We’re fully insured and bonded, and all team members are trained in pet CPR, pet first aid, and gentle handling techniques. Your pet’s safety and comfort is our top priority.
Do you offer meet-and-greets before starting services?
Yes! All new clients begin with a New Client Call, followed by a Meet & Greet.
This session:
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Allows you and your pet to meet your caregiver
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Gives you the chance to ask questions and share important details
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Ensures everyone is comfortable and confident before services begin
What is a Pre-Service or Trust Building Visit?
A Pre-Service / Trust-Building Visit helps your pet build a trusting relationship with their new caregiver.
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Visits may start with you present and gradually progress to times when your pet is alone with the caregiver.
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This ensures your pet feels comfortable and secure before longer bookings, such as vacations or multi-day services.
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It gives us a chance to learn your pet’s routines and preferences, helping create a calm, low-stress experience.
How do I get started?
Start by filling out our New Client Form. From there, we’ll guide you through:
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Complimentary phone consultation
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Setting up your client portal
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Scheduling your Meet & Greet
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Booking your first service
Can I schedule or update services online?
Yes! Once your client portal is active, you can request services, update pet info, communicate with us, and view visit details—all in one place.
Do you offer any discounts or referral program?
Yes!
Discounts:
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First Responder & Military: 10% off active & retired military personnel and first responders
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Non-Credit Card Payment: 3% off when paying via Zelle, Venmo, Apple Pay, or cash
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Preferred Walkers Club: Loyalty discounts based on weekly walk frequency
Referral Program - Give $25, Get $25:
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Current clients: Receive $25 credit when a friend books a Meet & Greet
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New clients: Receive $25 credit toward their first service of $75 or more (credit does not apply to Meet & Greet)
What if my pet has special needs or medications?
Absolutely! We’re experienced with administering medications and caring for pets who need extra patience, support, or specialized attention. We tailor our care to each pet’s individual needs.
Will I get updates during visits?
Yes! We send updates and photos through your client portal at the end of every visit so you always know how your pet is doing while you’re away.
Are you available on short notice?
We do our best to accommodate last-minute requests when possible. For existing clients, a small last-minute booking fee may apply.
New clients must complete a Meet & Greet and fully set up their client portal before booking any services, including short-notice requests.
What do you do in inclement weather?
We care for your pets rain, shine, or snow. In extreme conditions, there may be delays — our team will notify you promptly.
What’s your cancellation policy?
Because our team reserves time specifically for your pet, the following cancellation have guidelines apply:
Dog walks & single day services:
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24–72 hrs notice → 50% charged
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<24 hrs notice → 100% charged
Multi-day / travel services & holidays:
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7–14 days notice → 25% charged
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2–7 days notice → 50% charged
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<48 hrs notice → 100% charged (50% non refundable charge, 50% credit towards future services)
Event concierge services:
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14–30 days notice → 25% charged
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2–14 days notice → 50% charged
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<48 hrs notice → 100% charged (50% non refundable charge, 50% credit towards future services)
Please note: Because care time is reserved specifically for your pet, clients are financially responsible for services cancelled within the applicable cancellation window, regardless of when payment is collected.