What services do you offer?

We provide professional in-home pet sitting, dog walking, vacation care, and routine wellness visits.
All care takes place in your home to ensure a low-stress, familiar environment for your pet.

We do not offer boarding or overnight stays outside the home.

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Which pets do you care for?

We primarily care for dogs and cats, and also accept reptiles, birds, rabbits and other small companion animals.
Care is always tailored to each pet’s individual needs.

We are unable to accommodate farm animals.

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Do you board animals or provide care in your home?

No. All services are provided in your pet’s home to maintain comfort, routine and familiarity.

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Are you insured and trained?

Yes. We are fully insured and bonded.
All caregivers are trained in pet CPR, pet first aid and Fear Free care techniques.

Your pet’s safety and comfort are always our top priority.

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How do I get started?

New clients begin with a phone consultation to review care needs and ensure a good fit.
If appropriate, we will schedule an in-home Meet & Greet and set up your client account in Time to Pet before services begin.

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Do you offer meet-and-greets?

Yes. All new clients complete an onboarding process that includes a phone consultation followed by an in-home Meet & Greet.

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This allows us to:

• Review your pet’s routine and care needs

• Ensure comfort and compatibility

• Finalize your care plan before services begin

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What is a trust-building visit?

A trust building visit help pets become familiar with their caregiver before extended care begins.

Depending on your pet’s needs, visits may be gradual and structured to support comfort and trust.

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Can I schedule or update services online?

Yes. Once your client account in Time to Pet is active, you can:

• Request and manage services

• Update pet and household details

• Communicate directly

• View visit notes and updates

• Access invoices

 

Will I receive updates during visits?

Yes. You will receive visit updates and photos through your Time to Pet account so you can stay informed while away.

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Do you accept last-minute bookings?

We do our best to accommodate last-minute requests for existing clients when availability allows.

A last-minute booking fee may apply for requests made within 48 hours of service.

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New clients must complete onboarding before scheduling any services.

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What happens in inclement weather?

We provide care in all weather conditions. In extreme situations, minor delays may occur and clients will be notified promptly.

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Do you offer discounts or a referral program?

Yes.

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Discounts:

• First Responders & Military: 10% discount for active and retired personnel

• Non-card payments: 3% discount when paying via Zelle, Venmo, or Apple Pay

• Loyalty discounts for the Preferred Walkers Club

 

Referral Program – Give $25, Get $25:

• Existing clients receive a $25 credit when a referred client completes onboarding

• New clients receive a $25 credit toward their first service of $75 or more. Credits do not apply to Meet & Greet visits.

 

What if my pet has special needs or requires medication?

We are experienced in providing care for pets with medical needs, behavioral considerations, and medication routines.

Care is always adapted to your pet’s individual requirements.

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Cancellation Policy

Cancellation terms vary by service type and timing.

Full details are available on our Cancellation Policy Page