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Frequency Asked Questions
General Information
Professional pet care provides consistency, accountability, and peace of mind. It ensures structured scheduling and dependable care, especially for clients who prefer a reliable, ongoing care solution.Our goal is to provide personalized, relationship-based care that supports your pet’s comfort, routine, and overall well-being.
We provide professional in-home pet sitting, dog walking, vacation care, and routine wellness visits.All care takes place in your home to maintain your pet’s comfort, routine, and familiarity. Boarding is not offered.
We primarily care for dogs and cats, as well as birds, reptiles, rabbits, and other small companion animals. Care is always tailored to each pet’s individual needs and comfort level.
In-home care allows pets to remain in a familiar environment, reducing stress and maintaining routine. It also provides personalized, one-on-one attention without the disruption of boarding or group environments.
Dog Walks are structured neighborhood walks focused on exercise, leash walking, and physical activity.Drop-In Visits are in-home care sessions that may include potty breaks, feeding, fresh water, litter box cleaning, medication (if needed), companionship, play, light enrichment or activity.
Yes. We are fully insured and bonded. All caregivers are trained in pet CPR, pet first aid, and Fear Free handling techniques.
We use secure entry systems such as lockboxes, door codes, garage codes, or key storage methods approved by the client. All access information is stored securely and used only for authorized care visits.
Yes. You will receive visit updates, photos, and notes after each visit through your client portal. This ensures clear communication and peace of mind whether you are at work or traveling.
We provide services within Hopewell Junction, Wappingers Falls, Fishkill, Lagrange, Carmel & surrounding areas to ensure consistency, reliable scheduling, and timely visits.
Care Philosophy & Safety
We focus on structured, relationship-based care rather than high-volume scheduling. This allows for personalized care plans, dependable communication, and consistent service delivered with attention to your pet's individual needs.
We use a calm, positive, and relationship-based approach focused on building trust and creating a comfortable experience for each pet. Our caregivers follow Fear Free handling principles and prioritize patience, communication, and understanding each pet’s individual needs. We do not use aversive handling methods or training tools, including choke chains, prong collars, shock/e-collars, or other equipment designed to cause discomfort or fear. Our goal is to provide safe, respectful care that supports your pet’s physical and emotional well-being.
A Pre-Service Visit is an additional visit recommended when your pet would benefit from extra time to build or reestablish familiarity before scheduled services begin. Following the in-home consultation, we may recommend a Pre-Service Visit based on your pet’s personality, comfort level, individual needs, or any recent changes in their routine. These visits provide an opportunity to create positive experiences, strengthen familiarity with their caregiver, and support a smooth transition into ongoing care.
Yes. We have experience caring for shy and anxious pets using a calm, patient, and low-pressure approach. Every pet is unique, and we take the time to understand their individual personality and comfort level while allowing trust to develop at their own pace. For pets who need additional time to adjust, we may recommend one or more Pre-Service Visits before care begins.
We require a minimum of one daily visit for cats and exotics and three daily visits for dogs while owners are away. This helps ensure pets receive appropriate care, monitoring, companionship, and routine support while their family is traveling.
The safety of your pets and our caregivers is our highest priority. We do not generally accept pets with a history of aggression, bite incidents, or behavior that creates an unsafe environment for care.In limited circumstances, some pets may be considered on a case-by-case basis. If accepted, care will be provided exclusively by the business owner, follow specialized safety protocols, and be subject to additional care fees.
If your pet's behavior changes in a way that affects safety or the quality of care, we'll discuss our observations with you and determine whether adjustments to the care plan are appropriate. Depending on the situation, we may recommend additional support, such as working with a qualified trainer or veterinary professional, modify how visits are provided, or discontinue services if we can no longer provide care safely.
Your pet's safety is always our priority. During extreme heat, cold, storms, or other unsafe conditions, visits may be adjusted to reduce exposure while still meeting your pet's essential care needs.
Getting Started
New clients begin with a New Client Call to review care needs and determine if we are a good fit. If appropriate, we schedule an In-Home Consultation and set up your client account before services begin. Following the consultation, we may recommend a Pre-Service Visit if your pet would benefit from additional time to build familiarity before ongoing care starts.
No. A paid In-Home Consultation is required for all new clients. This allows us to review your pet’s routine, home setup, and care needs in detail before services begin.
The In-Home Consultation allows us to learn about your pet’s routine, behavior, and environment to ensure appropriate care planning and a good fit for ongoing services.
Recurring Care
Recurring care is designed for clients who need weekly, ongoing Dog Walks or Drop-In Visits on a consistent schedule. Visits are reserved in advance to ensure dependable availability and continuity of care.
We recommend a minimum 4-week commitment to establish routine, consistency, and reliable scheduling for your pet.
Yes. Additional visits can be requested through the client portal and are scheduled based on availability.
Pricing, Payment & Booking Policies
Each service page includes starting prices for the services we offer. Final pricing may vary based on factors such as visit length, service frequency, number of pets, location, holiday scheduling, or additional care needs. We will provide a personalized quote before services begin.
We accept major credit and debit cards processed securely through our client portal, as well as Venmo and Zelle.
Payment is due before the start of scheduled services. Invoices are sent by email and can also be viewed through your client portal. Payment must be completed by the invoice due date to confirm scheduled care.
Yes. We provide holiday care based on availability. Holiday periods often have increased demand, so advance booking is recommended.Holiday pricing applies to eligible services scheduled on company-recognized holidays. Recurring clients receive their regularly scheduled visits at their standard service rate when a holiday falls on their normal scheduled service day. Company recognized holidays include:New Year's Eve & DayMemorial Day WeekendIndependence Day & Weekend (if applicable)Labor Day WeekendThanksgiving Eve & DayChristmas Eve & Day
Yes. We do our best to accommodate short-notice requests whenever our schedule allows. Requests made less than 48 hours before the requested service are considered short-notice requests and may be subject to an additional per-visit fee. Availability is not guaranteed.
Cancellation policies vary depending on the type of service scheduled. Details regarding cancellation timeframes, fees, and service-specific requirements are provided in your Client Service Agreement before services begin.
We recommend scheduling as early as possible, especially for vacation care, holidays, and peak travel periods. Advance notice helps ensure availability and allows us to provide consistent, reliable care.
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