Effective Date: July 21, 2026

​

More Than Just A Dog Pet Care (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

​

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, use our services, access our client portal, or communicate with us.

 

By using our website or services, you agree to the practices described in this Privacy Policy.

olicy.

​​

1. Information We Collect

We may collect personal information that you provide directly to us when you:

• Submit a contact form

• Request information about our services

• Create or access a client account

• Schedule pet-care services

• Communicate with us by email, phone, text message, or other methods

• Subscribe to communications from us

 

The information we may collect includes:

• Name

• Email address

• Phone number

• Mailing address

• Pet information

• Service requests and appointment details

• Emergency contact information

• Veterinary information provided for pet-care purposes

• Payment-related information processed through third-party payment providers

 

2. Information Collected Automatically

When you visit our website, we may automatically collect certain information through cookies and similar technologies.

This information may include:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage activity

• Date and time of visits

This information helps us understand website usage, improve our website, and provide a better user experience.

​

3. How We Use Your Information

We may use the information we collect to:

• Provide and manage requested pet-care services

• Respond to inquiries and customer requests

• Schedule appointments and communicate service updates

• Maintain client records

• Process payments

• Provide customer support

• Send important service-related communications

• Improve our website and services

• Maintain business records and comply with legal obligations

If you choose to receive marketing communications, we may also use your information to send newsletters, promotions, updates, or other information that may be of interest to you.
 

4. Communications, Email, and SMS Messages

We may communicate with you by email, phone, or text message regarding your account and our services, including:

• Responding to service inquiries

• Appointment scheduling, confirmations, and reminders

• Service updates or schedule changes

• Client account information

• Billing or payment notifications

• Responses to your questions or requests

 

If you choose to receive our email newsletter or SMS text messages, we may also send promotional offers, company news, seasonal updates, special announcements, and other information about our services. By providing your contact information and opting in where required by applicable law, you consent to receive these marketing communications.

 

You may opt out of marketing emails at any time by clicking the "Unsubscribe" link included in our emails.

You may opt out of SMS marketing messages at any time by replying STOP to any text message. Reply HELP for assistance.

 

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

 

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Information may be shared only with trusted service providers who assist us in delivering our communications and services.

​

5. Payment Processing

Payments may be processed through third-party payment providers, including:

• Time To Pet client portal

• Stripe payment processing

• Other approved payment methods, including Venmo or Zelle

We do not directly store complete payment card information.

Payment information is handled according to the privacy practices and security policies of the applicable payment provider.

​

6. Client Portal and Third-Party Service Providers

We use third-party providers to help operate our business, including:

• Wix website hosting

• Time To Pet client management and scheduling platform

• Stripe payment processing

• Email and communication service providers

These providers may process personal information on our behalf to provide their services.

Each third-party provider maintains its own privacy policies governing how it handles information.

​

7. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information only in limited circumstances, including:

 

Service Providers

We may share information with trusted service providers that help us operate our business, such as:

• Website hosting providers

• Scheduling and client management platforms

• Payment processors

• Communication providers

These providers may only use information necessary to provide services on our behalf.

 

Legal Requirements

We may disclose information when required by law, legal process, or when necessary to protect the rights, safety, and security of our business, clients, or others.

 

Business Transfers

If our business is involved in a merger, acquisition, sale, or transfer of assets, personal information may be transferred as part of that transaction.

​

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

​

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services

• Maintain business records

• Meet legal, accounting, or regulatory requirements

• Resolve disputes

You may request deletion of your personal information by contacting us, subject to applicable legal obligations.

 

10. Your Privacy Choices and Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

• Request access to information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of marketing communications

To make a privacy request, contact us using the information below.

 

11. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Understand website traffic and usage

• Provide website features

You may adjust your browser settings to control cookies. Disabling cookies may affect certain website features.

​

12. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information from a child has been collected, we will take reasonable steps to delete it.

 

13. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

​

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

 

15. Contact Us

If you have questions about this Privacy Policy, please contact us:

 

More Than Just A Dog Pet Care
Email: hello@morethanjustadogpetcare.com
Phone: 845-216-2525