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New Client Onboarding

Welcome! This page will guide you through everything you need to get started with More Than Just A Dog Pet Care. From filling out your New Client Form to scheduling visits, we’ve made the process easy and clear.

Step 1: Fill Out the New Client Form

Begin by completing our New Client Form. You’ll be asked to provide:

  • Basic information about yourself and your pets

  • The type of care you’re looking for and when

This helps us prepare and ensures we can provide the best possible care for your pets.

Step 2: Schedule a New Client Call

Once you submit your form, you’ll receive an email to schedule a New Client Call. This friendly, no-obligation conversation allows us to:

  • Get to know you and your pet(s)

  • Discuss routines, preferences, and any special needs

  • Confirm that we’re a good fit for your family

Step 3: Time to Pet Account Activation

After your call, we’ll send you a welcome email to activate your Time to Pet client account. You’ll complete your profile and your pet’s profile prior to the Meet & Greet. This allows us to:

  • Review your pet’s information in advance

  • Prepare for a smooth and productive Meet & Greet

 

You will use your Time to Pet account to:

Schedule and manage visits for your pets

View and pay invoices

View visit notes, photos and updates from your sitter

Communicate directly with your sitter about your pet’s care

Update your pet’s information or preferences anytime

Step 4: Meet & Greet

The Meet & Greet is a required in-person session where we:

  • Meet you and your pet

  • Observe your pet’s personality and behavior

  • Review routines and special instructions

  • Ensure a smooth, low-stress start to regular services

Step 5: Schedule Services

After the Meet & Greet, you can schedule visits through Time to Pet.

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