Payment & Cancellation Policy
Policies are outlined by service type to ensure clarity, consistency, and the highest standard of care for every pet and client.
Recurring Weekly Visits, As Needed Visits
& Single Day Services
Payment Policy
Payment is due by the day of service or as outlined in your invoice through the Time To Pet Client Portal.
Cancellation Policy
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24–72 hours: 50% of service total
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Less than 24 hours: 100% of service total
Multi-Day, Travel & Holiday Care
Payment Policy
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A 50% deposit is required to reserve all dates
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Remaining balance is due 7 days prior to the start of service
Cancellation Policy
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7–14 days: 25% of service total
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2–7 days: 50% of service total
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Less than 48 hours: 100% of service total (50% deposit retained, 50% issued as account credit)
Early Return/ Schedule Changes Policy
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More than 24 hours notice: 50% of remaining services
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Less than 24 hours: 100% of remaining services
General Payment Terms
Accepted Forms of Payment
Credit Card, Zelle & Venmo
Billing & Scheduling
All invoices & scheduling are managed through Time To Pet.
Late Payment
Late or unpaid invoices may affect current & future bookings.
Account Credits
When issued, credits are applied to your client account and may be used toward future services.
Credits are non-refundable, not redeemable for cash, and remain valid for 12 months from the date issued.
Important Notes
Care time is reserved specifically for your pet(s). Clients are responsible for services canceled within the applicable cancellation window, regardless of payment timing.
Questions?
If you have any questions about these policies, please feel free to reach out. We’re happy to clarify anything and ensure your services are fully aligned with your needs.