Cancellation & Payment Policy
We know life happens, and sometimes plans need to change. Our goal is to provide reliable, low-stress care for your pet while being fair to the team members who reserve time just for them.
To keep things clear and fair for everyone, this page outlines our cancellation guidelines and payment expectations. By understanding these policies, you can plan confidently, and we can ensure your pet receives consistent, attentive care — every visit, every time.
Payment Policy:
To keep your pet’s visits secure and your schedule on track, payment is due before services begin. For most visits, we request payment at least three days prior to the scheduled service.
Late payments may delay service confirmation or future bookings.
Dog Walks & Single-Day Services
-
24- 72 hours' notice: 50% of total cost charged
-
Less than 24 hours' notice: 100% of total cost charged
Multi-Day/ Travel Services
(including a series of drop-in visits, almost overnights) and ALL holiday bookings:
-
7 - 14 days' notice: 25% of total cost charged
-
2 - 7 days' notice: 50% of total cost charged
-
Less than 48 hours' notice: 100% of total cost charged (50% non-refundable, 50% applied as credit toward future services)
Event Concierge Services
-
14 - 30 days' notice: 25% of total cost charged
-
2 - 14 days' notice: 50% of total cost charged
-
Less than 48 hours' notice: 100% of total cost charged (50% non-refundable, 50% applied as credit toward future services)
Cut-Short Services (Early Return)
-
Less than 24 hours' notice: 100% of total cost charged
-
More than 24 hours' notice: 50% of total cost charged
All credits issued:
Are applied to your account for future services only
Are not redeemable for cash or refund
Remain valid for one year from the date issued